FAQ

Frequently Asked Questions

Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping typically takes 7-15 business days. Express shipping options are available at checkout for faster delivery.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $35. Free shipping $35+ (U.S. only). Estimated delivery

Q: Can I track my order?
A: Absolutely! Once your order ships, you'll receive a tracking number. You can also track your order on our Track Your Order page.

Returns & Exchanges

Q: What is your return policy?
A: 4-day returns on unused items with tags. Start a return via Track Your Order or email support@shevibess.com.

Q: How do I return an item?
A: Contact our customer service team through our Contact page to initiate a return.

Sizing & Fit

Q: How do I find my size?
A: We have detailed size charts for all our products. Check our size chart pages for specific measurements.

Q: What if my item doesn't fit?
A: We offer easy exchanges for different sizes within our return window.

Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods.

Q: Can I modify or cancel my order?
A: Contact us immediately if you need to modify your order. Once shipped, modifications aren't possible.

Product Questions

Q: Are your products authentic?
A: Yes, all our products are authentic and sourced from trusted suppliers.

Q: Do you have a physical store?
A: We're an online-only retailer, which allows us to offer competitive prices and a wide selection.

Have more questions? Contact us - we're here to help!